Concierge Engagement and Support Professional

Profile

Description

Humana is pleased to offer this position as a personal administrative support resource and client engagement professional for the Texas Market's key account. This person will be essential in maximizing the Humana experience and customer satisfaction. An ideal candidate will embody the Humana values: Inspire Health, Pioneer Simplicity, Rethink Routine, Cultivate Uniqueness, and Thrive Together.

Responsibilities

Humana is pleased to offer this position as a personal administrative support resource and client engagement professional for the Texas Market's key account, Judson ISD. This person will be essential in maximizing the Humana experience and customer satisfaction. An ideal candidate will embody the Humana values: Inspire Health, Pioneer Simplicity, Rethink Routine, Cultivate Uniqueness, and Thrive Together.Job Responsibilities to Include but not Limited to:


Adds/Deletes Employer Portal
Benefit Education
EDI Enrollment support
Billing Reconciliation (EDI)
Claims support/resolution and follow up
Customer Service
Written Communication (Humana updates and initiatives)
Liaison between Humana and Group (communication)
Go365 Engagement Initiatives
Education
Socialization
Challenge Organization
Technology Support (App/Site)


Required Qualifications


Customer Service Experience
Administrative Experience
Systems Navigation
HR and or Employee Benefit Support experience
Excellent Communication Skills (written and verbal)
Time Management Skills
Microsoft Office Proficiency
Life and Health License (or can acquire within 60 days)
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits


Preferred Qualifications


Bachelor's Degree in Business, Finance or a related field


Additional Information

Our Hiring Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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